FAQ
Where are you located?
We are in the Perth Hills region, Western Australia. We have an online storefront only.
Do you ship worldwide?
Yes, shipping is available to most countries worldwide!
Customers from Australia, the US and the UK can order through our website here.
For those in Canada, Europe, Asia, NZ and the rest of the World, can place orders through our Etsy store.
Do you offer payment plans?
Yes, our website is set up to accept Afterpay.
Alternatively, we do offer in house payments through Paypal or Bank Deposit as well, which require a non-refundable deposit.
Payment terms can be discussed with us, we are very understanding and happy to work with you and your budget. Your in house payment plan needs to be paid in full before the order ships.
Can you special order items for me?
Yes absolutely! If you're looking for any items in particular, you're welcome to reach out and let us know - we will do our best to find the perfect crystal for you after discussing your needs and budget.
Can I keep an open box?
Yes, we offer an open box service. This means you can purchase items over an extended period of time, we will keep them safe and on hold for you, and then ship all together at a later date to save on postage costs. Message us for more info.
Where do you source your crystals?
We have spent many years searching for and connecting with miners and selected vendors from many different countries, so we're able to bring you beautiful & ethically sourced minerals where possible from around the world.
Know that your purchases are not only supporting our family & small business, but theirs as well. ♡
See our 'Why Shop With Us?' section for more information.
Can I collect my order in person?
We are an online based store with no physical storefront. However, to save shipping costs, you're welcome to collect your order in person!
We don't allow pickups directly from our home address, but we can organise to meet you locally. Please note we are not open for in person shopping or viewing at this time.
Can I cancel my order?
See our Shipping & Returns section for more info.
Can I return items?
See our Shipping & Returns section for more info.