FAQ
Where are you located?
I reside in the Perth Hills region, Western Australia. I have an online storefront and also attend the occasional market.
Do you ship worldwide?
Yes, I'm able to post to most countries worldwide, but some exclusions do apply.
Do you offer payment plans?
Yes, the website is set up to accept Afterpay during checkout.
Alternatively, I do offer in house payments through Paypal or Bank Deposit as well, which require a non-refundable deposit.
Payment terms can be discussed with me, I am very understanding and happy to work with you and your budget. Your in house payment plan needs to be paid in full before the order ships.
Can you special order items for me?
Yes absolutely! If you're looking for any items in particular, you're welcome to reach out and let me know - I will do our best to find the perfect crystal for you after discussing your needs and budget.
Can I keep an open box?
Yes, I offer an open box service. This means you can purchase items over an extended period of time, and I will keep them safe and on hold for you, and then ship all together at a later date to save on postage costs. Message for more info.
There is a 30% cancellation fee if you choose to cancel an open box order. This fee will be deducted from your refund amount. Please purchase responsibly, as I offer this service free of charge to help my customers. It takes time and inventory space to hold items for you, and is unfair on other customers who may have missed out on purchasing.
Where do you source your crystals?
I have spent many years searching for and connecting with miners and selected vendors from many different countries, so we're able to bring you beautiful & ethically sourced minerals where possible from around the world.
Know that your purchases are not only supporting my family & small business, but theirs as well. ♡
See the 'Why Shop With Us?' section for more information.
Can I collect my order in person?
I am an online based store with no physical storefront. However, to save shipping costs, you're welcome to collect your order in person!
I don't allow pickups directly from our home address, but I can organise to meet you locally or when I attend markets.
Can I cancel my order?
See the Shipping & Returns section for more info.
Can I return items?
See the Shipping & Returns section for more info.