All orders are processed and posted within 1 to 4 business days.

As I am a small one-woman-run business, special circumstances may extend these processing times, but I'll always do my best to get your order to you quickly as I can, and will update you with any major changes to this timeframe.

All orders are sent by Australia Post, and come with tracking. There is a simple flat rate of $10 for Standard delivery on all orders no matter the weight, and is free over $250.

There is an Express post option during checkout. Signature on Delivery and Insurance upgrades can be found in the 'Shipping Upgrades' shop section. 

Expected delivery times is 4 to 7 business days for Regular post, or 1 to 3 business days for Express post.

International orders are sent by Australia Post Standard International and include tracking for peace of mind.

Express post is an option during checkout. Signature on Delivery and Insurance upgrades can be found in the 'Shipping Upgrades' shop section. 

Expected delivery times for the UK and USA is approximately 10 to 14 business days for Standard, and 5 to 8 business days for Express.

For information on duties, taxies and tariffs, please see the Duties & Taxes tab below.

We are now able to resume shipping to the US. For the time being, I have decided to cover the full tariff costs to the USA.

Any additional customs fees, VAT charges, or duty/taxes are the responsibility of the buyer.

I encourage you to research your own countries importation laws before purchasing, as I cannot be responsible for these charges.

In the event a package is returned to sender because duties are not paid or the parcel is not collected, you are entitled to a refund of the item/s cost only, not including shipping, and there will be a 10% handling fee deducted from your refund amount. Once the item has been received back in good condition, I can process your refund.

As I am a one-person run small business, my time is quite limited. Because of this, all sales are final, and I'm unable to accept returns or exchanges unless in exceptional circumstances. I thank you for understanding!

I do my best to accurately depict each piece through detailed photos, descriptions and measurements, so please reference these carefully to make sure you're happy with your chosen items before proceeding with your order. You will receive the exact piece shown unless otherwise stated in the listing.

Each crystal has its own unique character and features, and since they are made by Mother Earth they may have some natural blemishes - there is perfection in imperfection! Any major issues will always be addressed in the listings.

For a change of mind, you can request an order cancellation within 4 hours of placing your order, however this will occur a 10% cancellation fee.

This fee will be calculated from the order amount, and then deducted from your refund. Any rewards points earnt on your order will also cancelled.

If you notice an error in your shipping address or information, please contact me immediately so this can be remedied before shipping.

I cannot offer cancellations or changes on orders already dispatched.

This is a very rare and unfortunate event, as I package the crystals very carefully. If there is any issues please send me a message via the contact section, or email at info@ravenveilcrystals.com within 24 hours of the order being delivered.

Include your order number, and send a video of the broken item, a photo of the packaging materials, and a photo of the box with postage label clearly shown. I will then contact Australia Post and get back to you with some options.

I cannot be held responsible for missing or damaged parcels over the value of $100 AUD if you have chosen to post without Insurance - see the section below for more info.

All parcels come with a default insurance value of $100 AUD.

If you require additional insurance for peace of mind against damage or loss, please add this on when ordering. You can find this under the 'Shipping Upgrades' section in the Shop menu.

I cannot be held responsible for missing or damaged parcels over the value of $100 AUD if you have chosen to post without this additional insurance.

I understand parcels may sometimes be mishandled by shipping companies and go missing. In the event of a missing parcel (tracking information must not say 'delivered'), I will work with Australia Post to investigate, and once approved I will process a refund to you for orders under $100 AUD in value.

If the value is over $100 AUD, we can refund up to the $100 only - but there is unfortunately nothing we can do about the remaining cost if you did not purchase additional insurance (see section below). 

For parcels returned to sender, this usually occurs if there is an error in your shipping address provided, or failure to collect your parcel from your local post office within their timeframes.

Please contact me and I can organise the re-sending of your parcel at your expense.