All orders are processed and posted within 1 to 4 business days.

As we are a small one-woman-run business, special circumstances may extend these processing times, but we will always do our best to get your order to you quickly as we can, and will update you with any major changes to this timeframe.

All orders are sent by Australia Post, and come with tracking. There is a simple flat rate of $10 for Standard delivery on all orders no matter the weight, or if you spend more than $250 shipping is free!

There is an Express post option during checkout. Signature on Delivery and Insurance upgrades can be found in the 'Shipping Upgrades' shop section. 

Expected delivery times is 4 to 7 business days for Regular post, or 1 to 3 business days for Express post.

International orders are sent by Australia Post Standard International and include tracking for peace of mind.

Express post is an option during checkout. Signature on Delivery and Insurance upgrades can be found in the 'Shipping Upgrades' shop section. 

Expected delivery times for the UK and USA is approximately 10 to 14 business days for Standard, and 5 to 8 business days for Express.

Any additional customs fees, VAT charges, or duty/taxes are the responsibility of the buyer.

Please know this is out of our control, and we encourage you to research your own countries importation laws before purchasing.

In the event a package is returned to sender if duties are not paid or the parcel is not collected, you are entitled to a refund of the item/s cost only, not including shipping, and there will be a 10% handling fee deducted from your refund amount. Once the item has been received back in good condition, we can process your refund.

As we are a one-person run small business, our time is quite limited. Because of this, all sales are final, and we’re unable to accept returns or exchanges unless there’s an exceptional circumstance. Thanks for understanding!

We do our best to accurately depict each piece through detailed photos, descriptions and measurements, so please reference these carefully to make sure you're happy with your chosen items before proceeding with your order. You will receive the exact piece shown unless otherwise stated in the listing.

Each crystal has its own unique character and features, and since they are made by Mother Earth they may have some natural blemishes - there is perfection in imperfection! Any major issues will always be addressed in the listings. 

If you would like to request a return, please contact us with your order information and reason, but final decision is at our discretion. If approved, you will be responsible for return shipping costs and must return the item/s safely in original condition, via a tracked service.

For a change of mind, you can request an order cancellation within 2 hours of placing your order, however this will occur a 10% cancellation fee.

This fee will be calculated from the total order amount, and then deducted from your refund. Any rewards points earnt on your order will also cancelled.

If you notice an error in your shipping address or information, please contact us immediately so this can be remedied before shipping.

Unfortunately, we cannot offer cancellations or changes on orders already dispatched.

This is a rare and unfortunate event, as we package our crystals very carefully. Please send us an email (info@ravenveilcrystals.com) and let us know within 24 hours of the order being delivered.

Include your order number, and send a photo of the broken item, the packaging materials, and the box with postage label clearly shown. We will then contact Australia Post on your behalf, and get back to you as soon as possible with some options.

Please also note the insurance section below. 

We understand parcels may sometimes be mishandled by shipping companies and go missing. In the event of a missing parcel (tracking information must not say 'delivered'), we will work with Australia Post to investigate, and once approved we will process a refund to you for orders under $100 AUD in value.

If the value is over $100 AUD, we can refund up to the $100 only - but there is unfortunately nothing we can do about the remaining cost if you did not purchase additional insurance (see section below). 

For parcels returned to sender, this usually occurs if there is an error in your shipping address provided to us, or faliure to collect your parcel from your local post office within their timeframes.

Please contact us and we can organise the re-sending of your parcel at your expense.  

All parcels come with a default insurance value of $100 AUD.

If you require additional insurance for peace of mind against damage or loss, please add this on when ordering. You can find this under the 'Shipping Upgrades' section in the Shop menu.

We cannot be held responsible for missing or damaged parcels over the value of $100 AUD without this additional insurance.